tag:status.aeserver.com,2005:/historyAEserver Status - Incident History2024-03-28T22:39:27+04:00AEservertag:status.aeserver.com,2005:Incident/167271582023-04-04T11:44:59+04:002023-04-04T11:44:59+04:00UAE Zimbra #1<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:44</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>14:47</var> GMT+04:00</small><br><strong>Identified</strong> - AEserver is committed to providing the best web hosting services and uptime to all our clients. From time to time, we review the performance of our server hardware and software and identify the components that require upgrades or even replacement.<br /><br />We have identified that the Zimbra Mail Server UAE#1 has an issue and requires an urgent replacement.<br /><br />With this, we must move your email accounts to a new server. We'll recreate your email accounts and send you the new email accounts access so that you can use the emails from the new server.</p>tag:status.aeserver.com,2005:Incident/149305622022-12-28T19:41:46+04:002022-12-28T19:41:46+04:00Win3.server.ae<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>19:41</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>13:27</var> GMT+04:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. As of this time, servers are back online however the data restore is still not completed so nothing is completely working yet. We'll send an update as soon as everything is back online and accessible for every one.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>10:18</var> GMT+04:00</small><br><strong>Update</strong> - Data extraction was completed over the weekend.<br />A manual restore will be initiated on all residing accounts. This process may take sometime and no definite ETA can be provided at this time.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:16</var> GMT+04:00</small><br><strong>Update</strong> - We are working on the recovery of the data from the server to load it onto a new server. This process is still ongoing due to the vast volume of data (over 7 TB).<br /><br />We cannot confirm that ETA as of yet as there is so much more data to copy/restore and this has been running for over the past 72+ hours already. The data structure is complex and requires care so that we do not lose any files in between.<br /><br />For anyone who got their own back up copy please contact our support team for the restoration of your account. Another alternative is to provision a new server on a linux environment as replacement for your existing subscription.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>09:02</var> GMT+04:00</small><br><strong>Update</strong> - We are still experiencing a service disruption and our team is currently working on the resolution.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>22:16</var> GMT+04:00</small><br><strong>Identified</strong> - (18:00 +04) GST<br />The win3.server.ae server has gone online at around 5:45pm GST and we are working on resolving the issue. Updates will follow soon.<br />No components were marked as affected by this incident.</p>tag:status.aeserver.com,2005:Incident/149304792022-12-11T18:00:00+04:002022-12-11T22:15:49+04:00Win3.server.ae<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>18:00</var> GMT+04:00</small><br><strong>Resolved</strong> - The win3.server.ae server has gone online at around 5:45pm GST and we are working on resolving the issue. Updates will follow soon.</p>tag:status.aeserver.com,2005:Incident/127412152022-11-08T16:16:15+04:002022-11-08T16:16:15+04:00Infrastructure Maintenance - EU Servers<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> GMT+04:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.<br />All services. are now back online.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> GMT+04:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> GMT+04:00</small><br><strong>Scheduled</strong> - As part of our commitment to continuously improve our offerings and to increase the reliability and flexibility of our services and support, therefore, we will need to perform scheduled maintenance on part of our infrastructure.<br /><br />WHEN CAN YOU EXPECT IT<br />Timezone: GST<br />November 08, 2022 12:00PM - November 08, 2022 20:00<br />Duration: 8h<br /><br />Server(s) impacted:<br />host21.server.ae<br />host23.server.ae<br />host25.server.ae<br /><br />WHAT IS THE IMPACT ON YOUR SERVICE?<br />Your servers will be offline during the maintenance window. <br />Email and website will not be accessible. <br /><br />Please be assured that we will do our utmost best to keep the downtime as minimal as possible, and our engineers are available during and after the maintenance should any issues arise.<br /><br />Thank you for your understanding.<br /><br />AEserver Team</p>tag:status.aeserver.com,2005:Incident/94372262022-03-03T08:37:11+04:002022-03-03T08:37:11+04:00HOST15 - SERVER MAINTENANCE<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>08:37</var> GMT+04:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>00:30</var> GMT+04:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>21:36</var> GMT+04:00</small><br><strong>Scheduled</strong> - In order to be able to continue providing you with the perfect environment for your hosting needs, and so that we can make room for new innovations, we are planning to have a server maintenance. During this process, the server needs to be powered off so all services will be offline.<br /><br />The planned maintenance will start in the midnight of March 3, 2022 - 12:30 AM until approximately 10:00 AM GST.<br /><br />Please be assured that we will do our best to keep the downtime as minimal as possible.</p>tag:status.aeserver.com,2005:Incident/90787962022-01-14T12:06:26+04:002022-01-14T12:06:26+04:00Zimbra Email Partial Outage<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>12:06</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>10:15</var> GMT+04:00</small><br><strong>Investigating</strong> - Some Mailbox Servers seems to malfunction after an update. We are actively investigating the issue with our vendor.</p>tag:status.aeserver.com,2005:Incident/90709442022-01-13T15:17:01+04:002022-01-13T15:17:01+04:00Emergency Server Maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>15:17</var> GMT+04:00</small><br><strong>Resolved</strong> - The emergency maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>14:23</var> GMT+04:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>12:54</var> GMT+04:00</small><br><strong>Investigating</strong> - We have received an update from our Data Center about an emergency maintenance with a 4 hour window.<br />During this process, the server needs to be powered off so all services will be offline.<br /><br />This maintenance will only affect the following services:<br /><br />Dedicated Server ID - host21.server.ae<br />Dedicated Server ID - host23.server.ae<br /><br />WHEN CAN YOU EXPECT IT?<br />Date: January 13, 2022<br />Time: 12 PM - 4PM<br /><br />Please be assured that we will do our best to keep the downtime as minimal as possible</p>tag:status.aeserver.com,2005:Incident/87140742021-11-29T15:13:20+04:002021-11-29T15:13:20+04:00Emergency Maintenance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:13</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:21</var> GMT+04:00</small><br><strong>Investigating</strong> - We have an ongoing emergency maintenance on our data center for service improvement.<br /><br />We will keep you updated on the progress of this maintenance.</p>tag:status.aeserver.com,2005:Incident/86973692021-11-27T15:07:40+04:002021-11-27T15:07:40+04:00Network Switches Maintenance<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>15:07</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>21:19</var> GMT+04:00</small><br><strong>Monitoring</strong> - Update: All services are back online now<br /><br />We are going to have a planned maintenance window on our networking hardware at the Dubai data center which will cause instances of higher latency and connectivity. The network might appear offline for some time and this process will cycle until we complete the maintenance.<br /><br />We appreciate your patience during this updates window.<br /><br />Start Time: 11pm GST (Dubai Time) - 26/11/2021<br /><br />Approx end time: 2PM GST (Dubai Time) - 27/11/2021</p>tag:status.aeserver.com,2005:Incident/65377822021-03-17T01:16:44+04:002021-03-17T01:16:44+04:00SMS Notifications and Two Factor Authentication (2FA)<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:16</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>00:43</var> GMT+04:00</small><br><strong>Identified</strong> - We are aware of an issue related to our SMS messaging system update which prevents some SMS notifications being sent out to new clients, domain renewals, transfers and 2FA login tokens via SMS. If you can't log in due to 2FA, please email us to support@aeserver.com from your registered email address.</p>tag:status.aeserver.com,2005:Incident/63508002021-02-21T23:34:16+04:002021-02-21T23:34:16+04:00Scheduled MySQL maintenance - dubai30.server.ae<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:34</var> GMT+04:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:00</var> GMT+04:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>21:33</var> GMT+04:00</small><br><strong>Scheduled</strong> - Our engineers are performing MySQL database maintenance in Dubai shared hosting - dubai30.server.ae. <br /><br />During this time, interruptions ranging from 2-3 hours and may occur during which the service might not be accessible or accessible with a degraded performance.<br /><br />Please contact us should you wish to know more or understand how a particular service that you have with AEserver might be affected.</p>tag:status.aeserver.com,2005:Incident/62095432021-02-07T15:02:59+04:002021-02-07T15:02:59+04:00Core infrastructure updates part#2 Cloud<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:02</var> GMT+04:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>23:15</var> GMT+04:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>22:40</var> GMT+04:00</small><br><strong>Scheduled</strong> - Our engineers are performing routine and preventive tasks in the Dubai data center (DX1). The work is related to our Core Infrastructure which includes but not limited to routers/switches/IP Transit and Wiring/Racking. <br /><br />During this time, a short periods of interruptions ranging from 15-30 mins may occur during which the service might not be accessible or accessible with a degraded performance.<br /><br />The tasks are carried out during late hours of the day (usually between 10pm-4am) Dubai time.<br /><br />Please contact us should you wish to know more or understand how a particular service that you have with AEserver might be affected.</p>tag:status.aeserver.com,2005:Incident/61624592021-02-06T21:00:30+04:002021-02-06T21:00:30+04:00Core Infrastructure Updates - DX1 Data Center<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> GMT+04:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> GMT+04:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>13:26</var> GMT+04:00</small><br><strong>Scheduled</strong> - Our engineers are performing routine and preventive tasks in the Dubai data center (DX1). The work is related to our Core Infrastructure which includes but not limited to routers/switches/IP Transit and Wiring/Racking. <br /><br />During this time, a short periods of interruptions ranging from 15-30 mins may occur during which the service might not be accessible or accessible with a degraded performance.<br /><br />The tasks are carried out during late hours of the day (usually between 10pm-4am) Dubai time.<br /><br />Please contact us should you wish to know more or understand how a particular service that you have with AEserver might be affected.</p>tag:status.aeserver.com,2005:Incident/61201492021-01-27T15:28:44+04:002021-01-27T15:28:44+04:00Upstream Network Issues on Dubai30 server<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:28</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved and the server is now back online. The DDOS attack has been mitigated by our upstream providers.<br /><br />We thank each and every customer for the patience during this incident.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:17</var> GMT+04:00</small><br><strong>Update</strong> - Our network providers have confirmed that the attack has not subsided yet. We continue to monitor this situation and work closely with all the stakeholders to get this resolved at the earliest possible time.<br /><br />We appreciate your patience and support during this time.<br /><br />We also would like to reassure you that no data is lost or affected. We have access to the server and your data via private tunnels and we can retrieve any critical data if needed in the meanwhile.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:41</var> GMT+04:00</small><br><strong>Monitoring</strong> - The Server's IP address has been null routed and will remain in this state for a few hours while we continue to monitor the traffic. The size of the DDOS attack is estimated to be 9.5Gbps</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:14</var> GMT+04:00</small><br><strong>Update</strong> - The Dubai30 server - 185.243.77.100 is currently experiencing a huge amount of traffic which we suspect might be a DDOS attack. We are working with our network providers to blackhole this traffic and resume the service as soon as possible.<br /><br />The server itself is online and all data is safe, it is simply not visible on the internet.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:01</var> GMT+04:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.aeserver.com,2005:Incident/52054952020-09-29T12:09:35+04:002020-09-29T12:09:35+04:00Hardware Replacement - Host19<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:09</var> GMT+04:00</small><br><strong>Resolved</strong> - The hardware replacement has been completed and the server is now back online.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:03</var> GMT+04:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:01</var> GMT+04:00</small><br><strong>Investigating</strong> - During a routine inspection we have noticed that one of our server, Host19, requires a hardware replacement asap.<br />Due to its importance, we have decided to implement the changes right away and until this moment we're working on it.</p>tag:status.aeserver.com,2005:Incident/36311762020-03-04T04:30:31+04:002020-03-04T04:30:31+04:00Network Router Maintenance at Dubai DX1 Data Center<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>04:30</var> GMT+04:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> GMT+04:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:50</var> GMT+04:00</small><br><strong>Scheduled</strong> - As we grow in both the client base and the total network traffic that we generate every day, we have identified some areas of improvements to our infrastructure.<br /><br />We will be undergoing scheduled maintenance and upgrades to our core network routers.<br /><br />When: Early hours of Wednesday (04-03-2020) @ 00:30 GST.<br />Window: 4 hours +/-<br /><br />Downtime:<br /><br />Due to the nature of the works involved in terms of replacement of physical components and cabling, there will be a downtime during this maintenance window. The internet traffic will go offline/online during this time and might appear up for some locations and down for others during the time when the routers will learn the new BGP path.<br /><br />This downtime does not affect any individual customers' servers or components as the maintenance is done on the core data center components.<br /><br />Thank you for your cooperation.</p>tag:status.aeserver.com,2005:Incident/35145732020-02-09T18:27:51+04:002020-02-09T18:27:51+04:00Dubai10 Issues<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:27</var> GMT+04:00</small><br><strong>Resolved</strong> - We are pleased to inform you that the backup restore has been completed for all the accounts. Some accounts are having individual issues with php settings, email, etc but those are not related to this incident. If your website/emails are still down please contact support by opening a support ticket online.<br /><br />We would like to thank all our customers for the patience during this downtime. An official statement from our management will follow later this week.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:22</var> GMT+04:00</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:42</var> GMT+04:00</small><br><strong>Update</strong> - As of this time, most of the websites have been restored. If your website is still not working or restored, kindly contact our support by opening a support ticket.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:41</var> GMT+04:00</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:41</var> GMT+04:00</small><br><strong>Monitoring</strong> - The restore process is going well and we have sent out notifications to clients whose accounts have been restored already.<br /><br />More updates to follow.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:40</var> GMT+04:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:26</var> GMT+04:00</small><br><strong>Update</strong> - Hello,<br /><br />We apologize for not updating you earlier. As you can imagine we have been overwhelmed over the past 48 hours dealing with all the support tickets & calls. <br /><br />As of this time, we have restored some accounts from our data archive and we have informed the related clients by email.<br /><br />For other accounts, we have offered a "temporary" solution as per the email sent sent out in the early hours of the 5th.<br /><br />Please look in your email for all the details & instructions.<br /><br />Further updates to follow.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>13:20</var> GMT+04:00</small><br><strong>Update</strong> - Our CEO has sent out a personal email to every single affected client with a note of apology.<br /><br />As of this time, we are still in the process of restoring the data.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> GMT+04:00</small><br><strong>Update</strong> - We just completed the OS installation on the server and during this time, all access has been revoked. The CPanel installation is now initiated then we'll proceed the manual restore of the accounts. The downtime is expected to last until the next 8 hours, we will keep you posted.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>06:45</var> GMT+04:00</small><br><strong>Update</strong> - We're able to identify that the issue requires a fresh install of the server OS and CPanel. Once done a manual restore will be initiated on all residing accounts. This process may take sometime and no definite ETA can be provided at this time.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>16:12</var> GMT+04:00</small><br><strong>Identified</strong> - There is a major issue with the cpanel software on this sever and the cpanel support team is working on it remotely. We do not have an ETA from them as of this moment.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>12:03</var> GMT+04:00</small><br><strong>Investigating</strong> - We are aware about a software issue with cpanel/whm on the Dubai10 server which prevents the websites and emails from working. We are in touch with cPanel support and we are working with all stakeholders related to this incident.<br /><br />More details to follow.</p>tag:status.aeserver.com,2005:Incident/30135642019-09-19T21:53:37+04:002019-09-19T21:53:37+04:00Maintenance Notification: Host9 Server Update<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>21:53</var> GMT+04:00</small><br><strong>Completed</strong> - The server replacement and update has been completed.<br />All services are now back online.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>13:25</var> GMT+04:00</small><br><strong>Scheduled</strong> - As part of our commitment to providing high-performance hosting services, a maintenance has been planned on our network and server equipment. <br /><br />Please read the maintenance schedule details carefully.<br /><br />Scheduled date and time GST (Dubai Time) : Thursday, September 19th at 21:00<br />Components affected : Host9 EU Server<br />Maintenance duration : 2 hours and 30 minutes<br /><br />Maintenance impact: Control Panel, Website and Emails may be unavailable from time to time throughout the maintenance duration.<br /><br />Maintenance type: Server Change and Routine server maintenance and updates.<br /><br />Note: Since the full server will be turned off, your mails will cease to work and will not be received/delivered during this maintenance period. <br /><br />Our apologies for any inconvenience this maintenance may cause you.</p>tag:status.aeserver.com,2005:Incident/25976612019-06-24T17:07:47+04:002019-06-24T17:07:47+04:00Reported Issues on Cloudflare<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>17:07</var> GMT+04:00</small><br><strong>Resolved</strong> - This CloudFlare incident has been resolved. Traffic levels have returned to normal now that the route leak has been fixed as per CloudFlare status page.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>16:16</var> GMT+04:00</small><br><strong>Identified</strong> - If your site is using Cloudflare (just like AEserver), you may experience intermittent and latency connection to your server. As per update from their side, they have identified a possible route leak impacting some Cloudflare IP ranges and are working with the network involved to resolve this. You can check https://www.cloudflarestatus.com/ for more information.</p>tag:status.aeserver.com,2005:Incident/25570642019-06-16T17:27:03+04:002019-06-16T17:27:45+04:00Connectivity Issues with our Dubai Servers<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>17:27</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved. Website access has now been fully restored, and all systems are verified to be working as expected again.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>15:06</var> GMT+04:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>15:04</var> GMT+04:00</small><br><strong>Identified</strong> - We're able to identify that the cause was due to a loop on one of the switches.<br />Our Team is working with our DC to fix this issue at the earliest.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:59</var> GMT+04:00</small><br><strong>Investigating</strong> - We are aware of an ongoing issue under our Shared/Dedicated Hosting servers in Dubai.<br />You may experience downtime connecting to the website and emails and we are currently working<br />on resolving the issue.</p>tag:status.aeserver.com,2005:Incident/24778112019-06-04T09:44:21+04:002019-06-04T09:44:21+04:00win1.server.ae intermittent connection<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>09:44</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>10:35</var> GMT+04:00</small><br><strong>Monitoring</strong> - We have identified an issue at 12:56am on one of our windows servers that is hosting shared Plesk accounts. The connection to the servers and emails is intermittent and we are currently looking into a solution.</p>tag:status.aeserver.com,2005:Incident/21978262019-02-09T23:04:32+04:002019-02-09T23:04:32+04:00Windows Update<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>23:04</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been now resolved completely.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>21:32</var> GMT+04:00</small><br><strong>Monitoring</strong> - The server is now responsive after the Microsoft support team has dispatched a team on site to resolve the issue.<br /><br />Further updates will follow.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:26</var> GMT+04:00</small><br><strong>Update</strong> - The windows update has failed on multiple occasions and our team is trying to roll back the updates. Microsoft support team is now managing this process and we will update you when the issue is resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>01:27</var> GMT+04:00</small><br><strong>Identified</strong> - The UAE based Win1.server.ae server is currently undergoing a routine Windows update, some services might not be available during this time.<br /><br />We will close this incident page when the update is completed.</p>tag:status.aeserver.com,2005:Incident/19146312018-09-18T16:51:31+04:002018-09-18T16:51:31+04:00win1 (plesk) server issues<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>16:51</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:30</var> GMT+04:00</small><br><strong>Monitoring</strong> - We are aware of an issue on the win1 server causing an outage to your website and email services. We are working on restoring the services as soon as possible.</p>tag:status.aeserver.com,2005:Incident/18909202018-09-06T09:00:29+04:002018-09-06T09:00:29+04:00Maintenance on router - HOST 5/13/15/17<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> GMT+04:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> GMT+04:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>14:14</var> GMT+04:00</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>14:13</var> GMT+04:00</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> GMT+04:00</small><br><strong>Scheduled</strong> - ____________________________________Type____________________________________<br /><br />Maintenance work<br /><br />__________________________________Category__________________________________<br /><br />Network<br /><br />____________________________________Time____________________________________<br /><br />Start: September 6, 2018 7:00:00 AM GST<br />End: September 6, 2018 9:00:00 AM GST (expected)<br /><br />________________________________Description_________________________________<br /><br />Due to an update of routers, there will be a maximum 15-minute disconnection of <br />devices connected to this router/these routers from 07:00 until 09:00. <br /><br />We apologize for any inconvenience. <br /><br />Thank you for your understanding.</p>tag:status.aeserver.com,2005:Incident/18788042018-08-28T10:36:32+04:002018-08-28T10:36:32+04:00Routine Hard Drive Replacement<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>10:36</var> GMT+04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>23:17</var> GMT+04:00</small><br><strong>Identified</strong> - On Monday, 28th August 2018 @ 5AM UAE Time (+4UTC) our engineers will perform a routine hard drive replacement on the HOST5 server - IP: 88.198.62.152<br /><br />There will be a short window on downtime during this time as the hard drives are arranged in a RAID setup and they will take some time bring the data back into sync on all the hard drives.<br /><br />This is a necessary downtime as the hard drive has developed some faults and might fail.</p>