DNS Backend Migration

Incident Report for AEserver

Identified

Current Status: In Progress
Start Time: Today, July 9, 2025, 04:00 GST (Asia/Dubai)
Estimated Completion: Today, July 9, 2025, 23:00 GST (Asia/Dubai)

What’s Happening
We are migrating our DNS backend to a new, more robust provider. This upgrade will improve performance, security, and reliability for all AEserver customers.

What’s Unaffected

New domain name registrations will continue without interruption.

Impacted Services for Existing Customers:

Domain Transfers

Domain Renewals

Nameserver Updates

DNS Management when using dns1.aeserver.com, dns2.aeserver.com, dns3.aeserver.com

Reseller API DNS-related endpoints

During the migration window, you may experience delays or temporary errors when trying to perform any of the above operations.

Our Apologies
We apologize for any hassle this may cause. Our team is working diligently to complete the migration as quickly as possible while ensuring a smooth transition.

Thank you for your patience and understanding. If you have any urgent concerns, please contact our support team at support@aeserver.com or via live chat.
Posted Jul 09, 2025 - 09:17 GMT+04:00
This incident affects: Domain Reseller API and DNS.